Top Customer Tips for Service Advisors

Available Formats:  Online Training Course | DVD

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Online Training Course

$99.95
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DVD

$124.95
Product Details:

Survival Skills for the Service Advisor

This product is produced in partnership with AVI Inc.

 

As the “face of the shop,” service advisors can make or break a shop. This 90-minute AVI course is designed to maximize shop profitability through customer retention, which is achieved by helping advisors with their people and selling skills. George Witt, an AMI approved instructor, provides best practices for four critical areas advisors must handle routinely: 1) scheduling and the daily repair “flow”; 2) writing estimates and repair orders; and 3)  “selling” maintenance; and 4) the “red flags” that can lead to misunderstandings with customers. 

Other helpful tips include: Effective responses to unusual requests such as “Can I bring in my own parts” or objections such as “You’re too expensive”; How to deal with the argumentative customer; How to win over the price shopper; and avoiding the 10 dumb things that can ruin your day.

Contains:

Online Training Course:

 

  • Online Training Video - Runtime: 90 minutes
  • Practice test covering topic is included in the online training course
  • Ebook covering topics in online training course 
  • Certificate of completion

DVD:

 

  • 90 minutes of run time footage in DVD disc format