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Service writing best practices

Available Formats:  Online Training Course | DVD

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On-Demand Training

$99.95
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DVD

$149.95
Product Details:

Service Management Made Simple With Greg Marchand

 

Best practices for service writing is presented by Greg Marchand, the owner and founder of Automotive Aftermarket Training, Inc., in this 102-minute training course. Customer retention, handling difficult customers, common obstacles writers face and how to sell more labor are key aspects of his presentation.  Moreover, he stresses solid communication between the service writer and the technician for maximum productivity. 

Contains:

Online Training Course Includes:

  • Online Training Video - Runtime: 102 minutes
  • Practice test covering topic is included in the online training course
  • Ebook covering topics in online training course 
  • Certificate of completion

DVD:

  • 102 minutes of run time footage in DVD disc format