How to retain customers

Available Formats:  Online Training Course | DVD



Online Training Course



Product Details:

The Competition for Your Customers Loyalty with Bill Haas


Retaining customers is Bill Haas’ focus in this 80-minute AVI training video (LBT-175 The Competition for Your Customers Loyalty with Bill Haas). Haas presents the #1 reason why customers leave, plus offers a customer loyalty checklist to ascertain needed customer feedback. Overall, this video emphasizes how much more cost effective it is to retain customers versus attaining new ones. Underscoring this point is that a customer’s loyalty is worth $7,000 over the life of their vehicle, according to J.D. Powers and Associates. 


Online Training Course:

  • Online Training Video - Runtime: 105 minutes
  • Practice test covering topic is included in the online training course
  • Ebook covering topics in online training course 
  • Certificate of completion


  • 105 minutes of run time footage in DVD disc format