Motor Age Training is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Pass The ASE Study Guides

ase test prep

The industry’s most extensive selection of specialized training materials to help you pass your ASE tests… GUARANTEED!

Buy Now Button

Motor Age Training On-Demand


In-depth individual video training courses, on-demand, for techs and managers at all levels of skill and experience on a wide variety of automotive subjects.

Watch Now Button

Motor Age Training CONNECT

motor age connect

A cutting-edge, highly organized and detailed subscription training program with full course tracks and high production value.

Connect Free Trial Button

Essential customer relationship tips

Available Formats:  Online Training Course | DVD



On-Demand Training



Product Details:

Based on decades of experience working with the general public, AVI instructor George Witt offers shop owners, service writers/advisors and front office staff, some essential, yet practical, customer relationship information in this training video (LBT-214 Service Advisor Tips and Tricks with George Witt). He covers how to handle all kinds of customers ranging from price shoppers to timid customers.

Besides providing some basic understanding of the types of customers, Witt offers many helpful tips to deal with them, including first-time customers. Moreover, he covers the difficult topics of selling diagnostic time and techniques on how to handle customers who have patronized other shops and are seeking an alternative or second opinion.


Online Training Course:

  • Online Training Video - Runtime: 45 minutes
  • Post course practice test covering topic is included in the online training course
  • In course knowledge assessment
  • Ebook covering topics in online training course 
  • Certificate of completion


  • 60 minutes of run time footage in DVD disc format